About

Our ATOL bond gives you the benefit of financial protection offering you peace of mind when you travel.

If you a book a holiday including international flights through The Exceptional Travel Company you are protected by our membership of ATOL. ATOL, short for “Air Travel Organisers’ Licensing”, exists to protect the public from losing money or being stranded abroad in the unlikely event of the Exceptional Travel Company becoming insolvent. Should this occur, the CAA (Civil Aviation Authority) will ensure that arrangements are made to fly clients home and will arrange full refunds to any monies already paid for future bookings with us. ATOL was first introduced in 1972 and it gives comprehensive consumer protection to 28 million people in the UK who buy flights or air holidays each year.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate click HERE.