About

Terms & Conditions

The Exceptional Travel Company is incorporated in England (company number 06915419). Exceptional Travel’s registered office is at Ashtree Cottage, Chapel Hill, Swerford, Oxon, OX7 4BH (‘we’, ‘us’, ‘our’). We are specialist travel organisers. Our business operates out of the United Kingdom (UK) and our services are as advertised.

Application of terms and conditions
Our terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us (including without limitation any terms and conditions in our brochure or on our website which are relevant to your booking) and any other terms which we both otherwise agree will be binding on The Exceptional Travel Company and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a ‘late booking) and we have issued you with our booking confirmation. Our contract with you is also subject to any air carriers’ terms and conditions of carriage. You should read these terms and conditions carefully. You should note in particular the content of paragraph 5 ‘our liability to you’ which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

English Law
The contract between us will be governed by English Law and any dispute will be resolved by the English courts. Our Terms do not affect your statutory rights.

Data Protection
We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at The Exceptional Travel Company, Chapel Hill, Swerford, Oxon, OX7 4BH. We have notified with the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at www.dataprotection.gov.uk.

Brochure and website content
We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

For a full set of our terms and conditions click here.

The Exceptional Travel Company is incorporated in England (company number 06915419). Exceptional Travel’s registered office is at Ashtree Cottage, Chapel Hill, Swerford, Oxon, OX7 4BH (‘we’, ‘us’, ‘our’). We are specialist travel organisers. Our business operates out of the United Kingdom (UK) and our services are as advertised.

Application of terms and conditions
Our terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us (including without limitation any terms and conditions in our brochure or on our website which are relevant to your booking) and any other terms which we both otherwise agree will be binding on The Exceptional Travel Company and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a ‘late booking) and we have issued you with our booking confirmation. Our contract with you is also subject to any air carriers’ terms and conditions of carriage. You should read these terms and conditions carefully. You should note in particular the content of paragraph 5 ‘our liability to you’ which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

English Law
The contract between us will be governed by English Law and any dispute will be resolved by the English courts. Our Terms do not affect your statutory rights.

Data Protection
We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at The Exceptional Travel Company, Chapel Hill, Swerford, Oxon, OX7 4BH. We have notified with the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at www.dataprotection.gov.uk.

Brochure and website content
We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

For a full set of our terms and conditions click here.

History

Exceptional Travel was an idea born from owner and Director, Toby Warren, who has over nineteen years experience in the luxury travel industry having both guided clients and managed lodges and camps in Africa.

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An Exceptional Team

Exceptional Travel was an idea born from owner and Director, Toby Warren, who has over nineteen years experience in the luxury travel industry having both guided clients and managed lodges and camps in Africa.

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Testimonials

We know we are only as good as people say we are. So don’t take our word for it, hear it from the people who really count and see what our guests have said:

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J&C Voyageurs

In 2016 Exceptional Travel were thrilled to announce the acquisition of fellow Wiltshire based Africa travel specialist J&C Voyageurs.

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Overview

The Exceptional Travel Company is a specialist travel company offering the very best in bespoke luxury safaris and holidays to Africa, Asia, Australasia, Arabia, Latin America and the Indian Ocean Islands.

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Our Values

What’s important to us and sets us apart from the rest, our 'values' if you like…

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Bonding

Our ATOL bond gives you the benefit of financial protection offering you peace of mind when you travel.

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Privacy Policy

This policy page has been designed to explain the information we collect, how and why we collect it, and when it is used. We will keep this webpage as up to date as possible, reviewing our policies periodically to ensure openness and clarity between all parties.

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Travel Insurance

Please make sure you are fully covered before you travel. It is a condition of booking with Exceptional Travel that you must have adequate Travel Insurance covering you for Medical Expenses, Personal Liability, Cancellation and Curtailment risks.

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Airport Parking

Meteor Meet and Greet Parking (now part of Purple Parking), the leading airport valet parking operator in the UK, provide valet parking facilities at all major, as well as many smaller airports in the UK.

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